Purpose:
The purpose of this procedure is to provide clear guidance on how to address complaints regarding the advisory services offered to clients in the United States through Beacon Global Advisor Network, LLC (“BGAN”). Cameron James USA, as a marketing name, is not licensed or registered to conduct advisory business and will not handle or resolve any complaints directly.
If you have a complaint regarding the advisory services provided, you should submit your complaint directly to Beacon Global Advisor Network, LLC.
Contact Information for Complaints:
To ensure a prompt and thorough review, please include the following information in your complaint:
BGAN will acknowledge receipt of your complaint. This acknowledgment will include:
BGAN will conduct a thorough investigation into your complaint. They may contact you for additional information or clarification. The investigation process will depend on the complexity of the issue.
Once the investigation is complete, BGAN will provide you with a written response outlining the outcome of the investigation, including any steps that will be taken to resolve the issue.
If you are not satisfied with the resolution provided by BGAN, you may escalate your complaint to the relevant regulatory authorities. Details for such escalation will be provided in BGAN’s final response.
Important Note: Cameron James USA does not handle or resolve complaints directly. All complaints must be directed to Beacon Global Advisor Network, LLC, as outlined in this procedure.
If you have any questions regarding this procedure, you may contact us however, we cannot address complaints directly, we are happy to assist you in contacting BGAN.
